Manager of Operational Excellence

Company: Confidential Position: Manager of Operational Excellence Location: Headquarters: Boston, Massachusetts Reporting: Position reports to VP Compensation: Based on experience + Bonus Relocation: Local candidate preferred Client Company / Company Profile: Our client is a growth oriented luxury consumer products company that is very focused on driving customer service and product excellence. The company’s executive leadership team is actively supporting the Operational Excellence initiative within the business as a means to bring world class performance to their operation. Our client is a very “employee-minded” company with hands on involvement by executive leadership. Candidates must have both technical and interpersonal skills and be able to interact with all levels of this boundary-less organization. Candidates must be able to facilitate and drive change in a fast-paced, entrepreneurial environment that is results and metric focused. Candidates that have energy, the right amount of edge, the ability to energize others, and a passion for execution and excellence will thrive in this environment. Position Description and Responsibilities: In this key role, the Manager of Operational Excellence will be responsible for driving greater operational effectiveness through the use of Six Sigma and Lean operational excellence methodologies to improve processes and systems, better training, and tighter project management. This role will serve as a resource for all departments in order to help drive operational performance as well as enhance interdepartmental coordination and communication. Key to success in this role is the ability drive lasting and sustainable results through the use of influencing skills, creating buy-in at all levels and across all functions of the business. The Manager of Operational Excellence will serve the business in the following capacity Change Agent… Lead, facilitate, and manage change across the entire organization. Project Management… Scope, manage and prioritize project objectives with a focus on customer satisfaction, process efficiency, and productivity Operational Excellence Coach… Create buy-in / acceptance by leveraging influencing and mentoring skills. Strategic Operational Lead… Utilize data, VOC (voice of the customer), and VOB (voice of the business) input to help set the tactical and strategic course of the business process excellence initiatives. Subject Matter Expert… Serve as technical Operational Excellence resource to business leaders and staff Translator/Facilitator of Data Analytics… Leverage data into actionable initiatives to drive business and service results. Advocate for Process Improvements… Champion for change that leads to meaningful results that impact all who interact with the client’s company and brand. Position Critical to Quality + Success (CTQ+S): Technical Requirements: BS/BA with preference for BS Technical (Industrial Engineering) MBA a plus 10-15 years of increasing responsibility in supply chain and/or service operations management Strong Operational Excellence experience: with a focus on Lean and Six Sigma both in a transactional and process setting Must be product, process and system oriented. Strong fiscal discipline, with the ability to prioritize and translate results into meaningful financial impact. Certification in Lean and/or Six Sigma (BB or MBB) desired Position Critical to Quality + Success (CTQ+S): Skill/Ability Behavioral Requirements: Effective interpersonal and influencing skills Demonstrated critical thinking and analytical skills Excellent verbal, written and presentation / communication skills Proficient in MS Office Suite – PowerPoint, Excel, Access Outstanding organizational & prioritizing skills Ability to work under pressure & deadlines in a fast-paced, ever changing entrepreneurial environment Customer focused attitude…recognition of all customer groups (external & internal) Ability to manage change Ability to influence, negotiate, and resolve conflict to reach consensus and common goals

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