Manager of Operational Excellence
Position: Manager of Operational Excellence
Reporting: Position reports to VP
Compensation: Based on experience + Bonus
Relocation: Local candidate preferred
Client Company / Company Profile:
Our client is a growth oriented luxury consumer products company that is very focused on driving customer service and product excellence. The company’s executive leadership team is actively supporting the Operational Excellence initiative within the business as a means to bring world class performance to their operation. Our client is a very “employee-minded” company with hands on involvement by executive leadership. Candidates must have both technical and interpersonal skills and be able to interact with all levels of this boundary-less organization. Candidates must be able to facilitate and drive change in a fast-paced, entrepreneurial environment that is results and metric focused. Candidates that have energy, the right amount of edge, the ability to energize others, and a passion for execution and excellence will thrive in this environment.
Position Description and Responsibilities:
In this key role, the Manager of Operational Excellence will be responsible for driving greater operational effectiveness through the use of Six Sigma and Lean operational excellence methodologies to improve processes and systems, better training, and tighter project management. This role will serve as a resource for all departments in order to help drive operational performance as well as enhance interdepartmental coordination and communication. Key to success in this role is the ability drive lasting and sustainable results through the use of influencing skills, creating buy-in at all levels and across all functions of the business. The Manager of Operational Excellence will serve the business in the following capacity
Change Agent… Lead, facilitate, and manage change across the entire organization.
Project Management… Scope, manage and prioritize project objectives with a focus on customer satisfaction, process efficiency, and productivity
Operational Excellence Coach… Create buy-in / acceptance by leveraging influencing and mentoring skills.
Strategic Operational Lead… Utilize data, VOC (voice of the customer), and VOB (voice of the business) input to help set the tactical and strategic course of the business process excellence initiatives.
Subject Matter Expert… Serve as technical Operational Excellence resource to business leaders and staff
Translator/Facilitator of Data Analytics… Leverage data into actionable initiatives to drive business and service results.
Advocate for Process Improvements… Champion for change that leads to meaningful results that impact all who interact with the client’s company and brand.
BS/BA with preference for BS Technical (Industrial Engineering)
MBA a plus
10-15 years of increasing responsibility in supply chain and/or service operations management
Strong Operational Excellence experience: with a focus on Lean and Six Sigma both in a transactional and process setting
Must be product, process and system oriented.
Strong fiscal discipline, with the ability to prioritize and translate results into meaningful financial impact.
Certification in Lean and/or Six Sigma (BB or MBB) desired
Position Critical to Quality + Success (CTQ+S): Skill/Ability Behavioral Requirements:
Effective interpersonal and influencing skills
Demonstrated critical thinking and analytical skills
Excellent verbal, written and presentation / communication skills
Proficient in MS Office Suite – PowerPoint, Excel, Access
Outstanding organizational & prioritizing skills
Ability to work under pressure & deadlines in a fast-paced, ever changing entrepreneurial environment
Customer focused attitude…recognition of all customer groups (external & internal)
Ability to manage change
Ability to influence, negotiate, and resolve conflict to reach consensus and common goals
The Avery Point Group, Inc.
Leveraging Lean & Six Sigma in Executive Search and Recruiting
The Avery Point Group provides functional expertise and executive search focus in the areas of Six Sigma, Lean, operational excellence, plant management, operations management, supply chain management, and finance. As executive recruiters our practice services a wide spectrum of industries, spanning manufacturing, distribution and service-based companies.
With our Lean Six Sigma approach, experience and global perspective, we stand out from other executive search firms and add significant value for our clients in their search for leadership talent. Unlike other recruiting firms, we truly speak the language of our clients and candidates.
Our Lean Sigma Approach: Search excellence starts with the sound foundation of a well defined and consistent search methodology. Our Lean Sigma Search™ process incorporates a unique Lean Six Sigma approach to filling our clients’ staffing needs. Each phase of our executive search value stream process is designed to eliminate waste in order to move the search and recruiting process along efficiently and effectively, thus enabling us to exceed our clients’ expectations and requirements.
Our Experience: With our team’s decades of operations experience, we are uniquely qualified to help our clients find, assess and recruit leadership talent. Our key principals have held senior-level director, VP and Lean Six Sigma positions in manufacturing, distribution and service-based Fortune 500 companies. Our principals are Six Sigma Master Black Belt and Lean trained by globally recognized industry leading companies and have real-world, practical experience in their application. As subject matter experts in the recruiting of Lean, Six Sigma and operations talent, our firm has been featured in leading industry trade magazines such as: Quality Progress, Quality Digest and IndustryWeek.
Our Global Perspective: Our key principals have managed global operations and led key initiatives in Eastern Europe, Western Europe, Latin America and throughout Asia. Our principals, with their global perspective, understand what it takes to find, assess and recruit talent for companies to succeed in today’s global economy.