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Wednesday, March 5, 2008

Manager of Operational Excellence

Company: Confidential

Position: Manager of Operational Excellence

Location: Headquarters: Boston, Massachusetts

Reporting: Position reports to VP

Compensation: Based on experience + Bonus

Relocation: Local candidate preferred

Client Company / Company Profile:

Our client is a growth oriented luxury consumer products company that is very focused on driving customer service and product excellence. The company’s executive leadership team is actively supporting the Operational Excellence initiative within the business as a means to bring world class performance to their operation. Our client is a very “employee-minded” company with hands on involvement by executive leadership. Candidates must have both technical and interpersonal skills and be able to interact with all levels of this boundary-less organization. Candidates must be able to facilitate and drive change in a fast-paced, entrepreneurial environment that is results and metric focused. Candidates that have energy, the right amount of edge, the ability to energize others, and a passion for execution and excellence will thrive in this environment.

Position Description and Responsibilities:

In this key role, the Manager of Operational Excellence will be responsible for driving greater operational effectiveness through the use of Six Sigma and Lean operational excellence methodologies to improve processes and systems, better training, and tighter project management. This role will serve as a resource for all departments in order to help drive operational performance as well as enhance interdepartmental coordination and communication. Key to success in this role is the ability drive lasting and sustainable results through the use of influencing skills, creating buy-in at all levels and across all functions of the business. The Manager of Operational Excellence will serve the business in the following capacity

Change Agent… Lead, facilitate, and manage change across the entire organization.

Project Management… Scope, manage and prioritize project objectives with a focus on customer satisfaction, process efficiency, and productivity

Operational Excellence Coach… Create buy-in / acceptance by leveraging influencing and mentoring skills.

Strategic Operational Lead… Utilize data, VOC (voice of the customer), and VOB (voice of the business) input to help set the tactical and strategic course of the business process excellence initiatives.

Subject Matter Expert… Serve as technical Operational Excellence resource to business leaders and staff

Translator/Facilitator of Data Analytics… Leverage data into actionable initiatives to drive business and service results.

Advocate for Process Improvements… Champion for change that leads to meaningful results that impact all who interact with the client’s company and brand.

Position Critical to Quality + Success (CTQ+S): Technical Requirements:

BS/BA with preference for BS Technical (Industrial Engineering)

MBA a plus

10-15 years of increasing responsibility in supply chain and/or service operations management

Strong Operational Excellence experience: with a focus on Lean and Six Sigma both in a transactional and process setting

Must be product, process and system oriented.

Strong fiscal discipline, with the ability to prioritize and translate results into meaningful financial impact.

Certification in Lean and/or Six Sigma (BB or MBB) desired

Position Critical to Quality + Success (CTQ+S): Skill/Ability Behavioral Requirements:

Effective interpersonal and influencing skills

Demonstrated critical thinking and analytical skills

Excellent verbal, written and presentation / communication skills

Proficient in MS Office Suite – PowerPoint, Excel, Access

Outstanding organizational & prioritizing skills

Ability to work under pressure & deadlines in a fast-paced, ever changing entrepreneurial environment

Customer focused attitude…recognition of all customer groups (external & internal)

Ability to manage change

Ability to influence, negotiate, and resolve conflict to reach consensus and common goals



Apply for This Job



The Avery Point Group, Inc.

Leveraging Lean & Six Sigma in Executive Search and Recruiting


The Avery Point Group provides functional expertise and executive search focus in the areas of Six Sigma, Lean, operational excellence, plant management, operations management, supply chain management, and finance. As executive recruiters our practice services a wide spectrum of industries, spanning manufacturing, distribution and service-based companies.

With our Lean Six Sigma approach, experience and global perspective, we stand out from other executive search firms and add significant value for our clients in their search for leadership talent. Unlike other recruiting firms, we truly speak the language of our clients and candidates.

Our Lean Sigma Approach: Search excellence starts with the sound foundation of a well defined and consistent search methodology. Our Lean Sigma Search™ process incorporates a unique Lean Six Sigma approach to filling our clients’ staffing needs. Each phase of our executive search value stream process is designed to eliminate waste in order to move the search and recruiting process along efficiently and effectively, thus enabling us to exceed our clients’ expectations and requirements.

Our Experience: With our team’s decades of operations experience, we are uniquely qualified to help our clients find, assess and recruit leadership talent. Our key principals have held senior-level director, VP and Lean Six Sigma positions in manufacturing, distribution and service-based Fortune 500 companies. Our principals are Six Sigma Master Black Belt and Lean trained by globally recognized industry leading companies and have real-world, practical experience in their application. As subject matter experts in the recruiting of Lean, Six Sigma and operations talent, our firm has been featured in leading industry trade magazines such as: Quality Progress, Quality Digest and IndustryWeek.

Our Global Perspective: Our key principals have managed global operations and led key initiatives in Eastern Europe, Western Europe, Latin America and throughout Asia. Our principals, with their global perspective, understand what it takes to find, assess and recruit talent for companies to succeed in today’s global economy.

posted by The Avery Point Group, Inc. @ 12:37 AM  


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